GENERAL
Welcome to the Australian VO5 website. We refer to ourselves as "VO5," "Company," "we" or "us." This VO5 Website is intended for use only by persons residing in Australia. This policy applies to VO5's collection, processing and use of your Personal Information. We define "Personal Information" as information which relates to you personally, e.g. your name, e-mail address etc. This Privacy Policy is subject to the Terms of Use. By using this site, you are agreeing to the Terms of Use including the terms and conditions of this Privacy Policy. If you do not agree with this policy, please do not use this site.
The purpose of this Privacy Policy is to inform you of:
- the kinds of Personal Information which we may collect about you and how it may be used;
- any disclosure of Personal Information to third parties;
- the transfer of Personal Information to the United States;
- your ability to correct, update and delete your Personal Information in our control;
- the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control;
- our retention of Personal Information we hold;
- and enforcement of this Privacy Policy.
LINKS
There may be links from this VO5 Website to other websites. This Privacy Policy only applies to this VO5 Website and not to websites of any other company or organization linked to the VO5 Website. Accessing those third party websites or sources requires you to leave the VO5 Website. We do not control those third party websites or any of the content contained therein and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. VO5 encourages you to review all policies, rules, terms, conditions and regulations, including the privacy policies, of each website that you visit.
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GATHERING INFORMATION
When you visit our website VO5 will not collect your Personal Information unless you choose to provide it. VO5 may request and/or collect Personal Information that you elect to provide to us when you (1) register with us, (2) sign up to participate in events, contests, or promotions, (3) send questions or comments to us or (4) request certain online products or services. We may request and/or collect Personal Information in other specific circumstances referred to in the Terms of Use, such as to obtain information in the context of an investigation. The types of Personal Information we collect may include:
- your name
- your email address
- your date of birth
- your gender; and
- your age
In addition, we may request certain details regarding your preferences (for example, types of preferred products, types of magazines read, etc.) and information regarding how you became aware of the VO5 Website which you may disclose to us if you wish.
At any of these times, you may have the opportunity to choose to provide us with your Personal Information so that we can provide you with promotional and/or other marketing information about products, services and offerings from VO5. If you provide us with your email address, you consent to us providing you with such information by email. We do not participate in bulk email solicitations that you have not consented to receiving (i.e., "spam"). If you would like to review and/or correct or update your Personal Information, please contact us at customerservice@albertoaust.com.au or call us at 1800 623 540 and ask for [Customer Service ].
If you want to stop receiving promotional materials from us, or if you want us to remove your Personal Information from our database please contact us at customerservice@albertoaust.com.au or call us at 1800 623 540 and ask for [Customer Service]. VO5 will then take reasonable efforts to delete your Personal Information from the VO5 database within a reasonable time frame, but please be advised that VO5 may retain some Personal Information about you in our backup and archival copies of our database (e.g. our records of deletion) to send you important service-related communications (e.g. materials related to your registration, your purchases and/or your account) that are not promotional in nature.
Please note that when anyone visits the Website, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows XT or Mac OS) and browser (e.g., Netscape, Internet Explorer) being used, and the domain name of the Internet service provider. We sometimes use the non-Personal Information that we collect to improve the design and content of our site and to enable us to personalise your Internet experience.
If you choose not to provide us with personal information that we request from you, we may not be able to provide you with certain information, promotions, offers, or services.
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COOKIES
We may use cookies to obtain non-personal information from website visitors. Such information may include your Internet Protocol address, your operating system browser type and the referring website’s address, if any. Cookies are files your web browser places on your computer when you visit a website. Depending on your browser, you may be able to reject cookies or indicate when a cookie has been sent (although this may limit your ability to use this VO5 Website). Cookies enable VO5 to customise your user interface to speed up the process and facilitate your navigation through the VO5 Website.
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USE AND DISCLOSURE OF PERSONAL INFORMATION
The Personal Information you provide will be available to VO5, our parent and affiliated companies and trusted third party service providers for the purposes described in the Terms of Use and the following purposes:
- to provide you with any services you have requested;
- to process enquiries received via our Websites;
- to enable you to receive newsletters or other information you have requested or for which you may have registered;
- to provide you with information about products and promotions that may be of interest to you, from ourselves, although only if you have specifically agreed to receive such information;
- to notify and contact Website contest participants and winners, in connection with surveys related to our products and the VO5 Website, enhancing and improving the browsing experience of our customers and potential customers, aggregate research, promotional purposes and/or future VO5 Website development.
- any other purpose indicated at the time you voluntarily provide your Personal Information
In addition, we may, from time to time share your Personal Information with selected third parties to provide you with opportunities to purchase products, programmes or services that may be of interest to you. You consent to such third parties sending you promotional material, including by email. We also may, from time to time, supplement the information we collect online with outside records to enhance our ability to serve you, to tailor our content to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you. In addition, VO5 may share VO5 Website usage information about visitors, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising company may note some of the pages you visit through the use of pixel tags (also called clear gifs).
Any third party that receives or has access to your Personal Information in our control is required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for VO5. We will ensure that any such third party is aware of our obligations under this Privacy Policy and, if appropriate, we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws. We will take reasonable steps to enforce such contracts against third parties.
We will also disclose Personal Information if, in our opinion, such disclosure is required or permitted (i) by law, (ii) to protect and/or defend VO5’s rights and/or (iii) to protect the personal safety of any individual. In addition, in the event that all or substantially all of VO5's stock and/or assets are transferred or sold to another entity, VO5 may transfer Personal Information to the acquiring entity along with ownership of this website.
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TRANSFER OF PERSONAL INFORMATION TO THE UNITED STATES
We store all data, including your Personal Information, on servers based in the United States. You consent to us transferring your personal information to our related bodies corporate and to third party services providers in the US for storage and processing. Please be assured that we will ensure that your Personal Information is kept secure and confidential at all times.
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CORRECTION/UPDATING/DELETION OF PERSONAL INFORMATION
You have the right to access your Personal Information that is within our control and, in most circumstances, to require the correction, updating, blocking, deletion or destruction of inaccurate and/or incorrect data. If your personal information changes, you should click through to the "Edit Profile" section of this VO5 website and update your Personal Information as required. Or, if you want us to delete your registration or make any amendments to your Personal Information that you are not able to make yourself, please contact us at customerservice@albertoaust.com.au or call us at [1800 623 540] and ask for [Customer Service].
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RETENTION OF PERSONAL INFORMATION
We will hold your personal information only for as long as it is necessary for us to do so, having regard to our legal obligations, record retention policies and the purposes described in this Privacy Policy or described to you at the time the Personal Information was collected.
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CHANGES
The VO5 Website policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of VO5. However, if we change this Privacy Policy we will take reasonable steps to notify registered users by a notice on this Website and will post the amended Privacy Policy on this Website. You should review the Privacy Policy each time you access this Website.
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CHILDREN
VO5 is committed to protecting the on-line privacy of children. To that end, no information should be submitted on purpose on this Website by children under the age of 16 without their parent’s or guardian’s permission. In addition, if a user younger than 16 wishes to send us Personal Information, he or she must first give us his or her parent’s or guardian’s e-mail address so that we can obtain their permission. No Personal Information will knowingly be accepted from a child under 16 before this permission is obtained. If a child has provided us with Personal Information, that child’s parent or guardian may ask to see the information for the purpose of correcting it or ask us to remove the information from our records entirely (please contact us below).
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SECURITY
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorized personnel and contractors or service providers of VO5 have access to your Personal Information, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
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CONTACT US
If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as they relate to the VO5 Website, please contact us at the following e-mail address, address and telephone number:
E-MAIL
Fill out the feedback form on the Website. Once you have completed the form, click on submit and an e-mail will be sent to us.
ADDRESS
VO5
PO Box 887
North Ryde BC, NSW 1670
Telephone Number
1800 623 540
This Privacy Policy complies with international standards and is not in terms of the Electronic Communications and Transactions Act, 2002 or its successor.
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©2009 VO5 / Alberto-Culver Company. All rights reserved.